customer service

Customer Service

At Wine Cellar we are just as passionate about looking after customers as we are about our wines. Whether you're shopping with us online, by phone or by mail you can count on our informed and friendly team to be genuinely helpful.

You can find help and advice in the following ways:

For fast answers to commonly asked questions, check our FAQs. helpful.

Call for one-on-one advice and assistance at 1300 683 878.
Lines open
Monday through Friday: 8am – 8pm (EST)
Saturdays: 9am – 6pm (EST)
Sundays: Closed

Send an e-mail and receive a response within 24 hours.

Write to:

Wine Cellar
PO Box 585
Darlinghurst, NSW, 1300

Thank you for shopping with us.

welcome to wine cellar

Thanks to a longstanding commitment to championing the best in Australian food and wine, The Age and The Sydney Morning Herald have an enviable network of winery contacts ... ensuring you red carpet treatment from the finest winemakers in the business.

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special e-mail updates

The quickest way to hear about exciting new wine offers.

wine guarantee

Each and every bottle of wine in the Wine Cellar range is subject to a full guarantee of enjoyment. If a wine does not meet your expectations, please contact us on 1300 683 878 and you will receive a prompt refund or replacement.

Simon Bates

Cellar Manager

Special Offers

Customer Care

Wine orders will not be accepted from nor delivered to any persons under the age of 18 years, nor delivered to an unattended premises. Operated by Handcrafted Wines Pty Ltd (license 514 02815).